Last updated: 13th Aug, 2026 These Terms & Conditions (“Terms”) govern all purchases made through Software License Hub (“we,” “us,” “our”). By placing an order, you agree to these Terms.

A. Payment Policy

Software licenses and subscriptions are processed only after full payment has been successfully received and verified. Unless specifically agreed in writing, no license will be delivered or activated before payment is confirmed. For enterprise or project-based orders where alternative commercial terms have been formally agreed in writing, those agreed terms will apply instead of this default policy.

B. License Delivery

• Delivery begins after payment confirmation.
• The delivery method depends on the product purchased. A license may be delivered as a license key, subscription activation, account assignment, vendor portal assignment, activation credentials, download information, or another vendor-approved method.
• Delivery timelines may vary depending on vendor processing, product availability and verification requirements. We do not guarantee instant delivery for every product, and estimated timelines will be communicated at the time of quotation.

C. GST Invoice

A GST invoice is provided for applicable purchases. To issue a correct invoice, the customer must provide accurate:

• Legal/business name
• GSTIN, where applicable
• Billing address and state
• Email address
• Any other information required for invoicing

Invoice corrections requested after issuance may be subject to applicable accounting and GST regulations, and may not be possible in all cases.

D. Digital Product Policy

Software licenses, subscriptions and account entitlements are digital products. Once a license, key, subscription or account entitlement has been delivered, activated, assigned, registered or redeemed for the customer, cancellation or refund may not normally be possible — except where a verified issue exists that falls within the applicable vendor policy or our own Refund & Cancellation Policy.

E. Cancellation Policy

• Before processing: A customer may request cancellation of an order. Approval depends on whether the order has already been placed or processed with the relevant vendor or distributor.
• After digital delivery or activation: Cancellation may no longer be available, as the product is treated as delivered and consumed.

Full details are available in our separate Refund & Cancellation Policy.

F. Refund Policy

Refunds may be considered in circumstances such as:

• Duplicate payment for the same order
• A product that could not ultimately be supplied
• A verified licensing or delivery issue attributable to us
• A cancellation approved by the relevant vendor or distributor

Refunds are generally not available where:

• The customer purchased the wrong product despite being given correct product information
• The customer changed their mind after delivery
• The license has already been activated or redeemed
• The customer’s hardware or operating system is incompatible, where system requirements were available prior to purchase
• The customer provided incorrect email, account or device information
• Access is restricted by third-party account or system limitations outside our control

Full details are available in our separate Refund & Cancellation Policy.

G. Product Compatibility

The customer is responsible for confirming system requirements before purchasing. We can provide guidance, but compatibility may depend on operating system, hardware, existing software, vendor account status, region, product edition, version, architecture and device specifications. We recommend confirming these requirements before placing an order.

H. Pricing

Prices may change without prior notice due to vendor pricing changes, exchange rate movement, distributor pricing, applicable taxes, promotional periods, or vendor licensing changes. The final confirmed quotation or order value applies for the agreed validity period stated in that quotation. GST and other applicable taxes will be clearly indicated as either inclusive or additional within each quotation.

I. License Validity

License validity depends on the specific product purchased and is not automatically “lifetime.” Depending on the product, this may include:

• A perpetual license, subject to the applicable vendor’s terms
• A 1-year subscription
• A monthly subscription
• An annual renewal
• A user-based subscription
• Device-based licensing

The applicable license term will be specified in your quotation, invoice or order confirmation.

J. License Usage & Vendor Terms

Use of any software purchased through us remains subject to the original software publisher’s license terms, End User License Agreement (EULA), subscription agreement, product terms and usage limitations. Software License Hub does not modify, waive or override the software publisher’s licensing conditions.

K. Customer Information

The customer is responsible for providing accurate information required to process their order. We are not responsible for delays caused by incorrect email addresses, company information, GST details, user information, tenant/account information or device information supplied by the customer.

L. Third-Party Vendors

Products may be fulfilled through software publishers, legitimate distribution channels, cloud platforms or other lawful supply channels. Vendor-side downtime, approval processes, provisioning delays or technical issues may affect processing time and are outside our direct control. We do not claim authorisation, certification or partnership status with any software publisher unless this has been formally confirmed in writing.

M. Support Scope

Included, where applicable:

• License delivery assistance
• Activation guidance
• Basic installation assistance
• Product and licensing clarification

Quoted separately: Complex technical services such as migration, server deployment, network configuration, cloud migration, data migration, custom integrations and advanced troubleshooting are not included by default and may be quoted as separate paid services.

N. Order Verification

We may verify orders and transactions before fulfilment, particularly for high-value orders, bulk quantities, enterprise purchases or unusual transaction patterns. This is carried out for fraud prevention and to ensure correct licensing, and may affect processing time.

O. Intellectual Property

All trademarks, software names, logos and product names referenced on this website belong to their respective owners. Reference to any third-party brand does not imply partnership, sponsorship or endorsement unless explicitly stated.

P. Limitation of Liability

To the extent permitted by law, Software License Hub is not liable for indirect, incidental or consequential losses arising from third-party software performance, vendor outages, provisioning delays, or compatibility issues outside our control. Our liability in connection with any order is limited to the value of that order. Nothing in this clause limits liability that cannot be excluded under applicable law.

Q. Changes to Terms

We may update these Terms from time to time. The Terms applicable at the time of purchase, together with the agreed quotation or order documentation for that transaction, will govern that specific purchase.