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Freshservice is a cloud-based IT service management and service desk solution that helps businesses manage incidents, service requests, problems, changes, IT assets, workflows, self-service, automation, and IT support operations from one centralized platform.
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Talk to a Licensing Expert
Buy the best software for your business
Trusted by 21000+ Happy & Satisfied Business.
1000+
Software
Free
Consultation
Best Price
Guaranteed
Talk to a Licensing Expert
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Freshservice
Smart IT Service Management, Asset Management & Service Desk Platform
Modernize your IT support operations with Freshservice, a cloud-based IT service management solution designed for SMEs, enterprises, IT teams, and service desks. Manage incidents, employee service requests, problems, changes, IT assets, service catalogs, and everyday support activities from one centralized and easy-to-use platform.
Freshservice helps IT teams automate repetitive workflows, provide employee self-service, maintain a knowledge base, track IT assets, manage service relationships through CMDB capabilities, and monitor service performance with reports and analytics. With Freddy AI and intelligent automation, businesses can improve agent productivity, accelerate issue resolution, and deliver a better employee service experience.
Incident Management: Manage IT incidents from initial reporting through resolution with structured ticketing, prioritization, assignment, automation, and service desk workflows to help reduce downtime and improve IT support efficiency.
Service Request Management: Allow employees to submit IT and service requests through structured forms and service catalogs while helping support teams assign, approve, track, and fulfill requests efficiently.
Problem Management: Identify root causes behind recurring incidents, document problems, maintain known errors and workarounds, and reduce repeated disruptions through proactive problem management.
Change Management: Plan, review, approve, schedule, and track IT changes with structured workflows to help organizations manage risks and reduce service disruption during infrastructure or application changes.
IT Asset Management: Maintain visibility into hardware, software, devices, and other IT assets while tracking important asset information, ownership, lifecycle, and relationships across the organization.
CMDB & Configuration Management: Maintain configuration information and relationships between IT assets, applications, services, and infrastructure to improve impact analysis, troubleshooting, and change planning.
Service Catalog & Self-Service: Create an organized service catalog and employee self-service portal where users can raise requests, access support services, and find answers through knowledge articles.
Workflow Automation: Automate repetitive service desk processes including ticket routing, notifications, approvals, escalations, assignments, and supported third-party actions to reduce manual IT work.
Freddy AI & Agent Productivity: Use supported Freshservice AI capabilities to assist service desk agents, summarize tickets, draft responses, automate requests, and provide useful insights for faster and more efficient IT support.
Reports & Service Analytics: Monitor incidents, requests, service performance, resolution times, asset information, team productivity, and other IT metrics through dashboards and reports to support better service management decisions.
Get Freshservice for Your Business
Freshservice helps businesses manage IT incidents, service requests, assets, changes, problems, workflows, and employee support from one cloud-based service desk platform. IT teams can automate routine processes, provide self-service support, and improve visibility across IT operations.
With asset management, CMDB, Freddy AI, workflow automation, and reporting capabilities, Freshservice helps organizations improve IT efficiency and service delivery. Software License Hub provides Freshservice solutions in India with GST invoices, competitive pricing, setup assistance, licence guidance, and reliable technical support.
Work smarter, manage IT better with Freshservice
Transform IT service delivery with Freshservice, a modern cloud-based ITSM platform designed for growing businesses and enterprise IT teams. Manage incidents, service requests, problems, changes, assets, and employee support from one centralized environment.
With workflow automation, self-service, CMDB, Freddy AI, asset management, and service analytics, Freshservice helps reduce manual work, accelerate issue resolution, and improve IT service experiences across the organization.
• Freshservice is a cloud-based IT service management and service desk solution designed for SMEs, enterprises, IT departments, service desks, and IT operations teams that need centralized IT support and service management.
• Manage IT incidents and employee support tickets with structured workflows for categorization, prioritization, assignment, escalation, tracking, and resolution.
• Manage employee service requests through customizable forms, approval workflows, service catalogs, and fulfillment processes to improve service delivery.
• Use problem management to identify root causes, document known errors, create workarounds, and help reduce recurring incidents across the IT environment.
• Plan, approve, schedule, and track IT changes with structured change management processes designed to improve visibility and reduce operational risks.
• Maintain visibility into hardware, software, devices, and other IT assets with asset management and configuration management capabilities.
• Provide employees with self-service portals, service catalogs, and knowledge base content to help users raise requests and find solutions more efficiently.
• Automate service desk workflows, routing, approvals, notifications, escalations, assignments, and supported integration actions to reduce repetitive IT administration.
• Freshservice features, Freddy AI capabilities, ITAM, ITOM, CMDB, automation, integrations, asset limits, reporting, and administration controls may vary depending on the selected Freshservice plan.
• Software License Hub provides Freshservice solutions in India with GST invoices, competitive pricing, professional setup assistance, licence guidance, deployment support, configuration assistance, and reliable technical service.
FREQUENTLY ASKED QUESTIONS
What is Freshservice?
Freshservice is a cloud-based IT service management and service desk platform that helps businesses manage incidents, service requests, problems, changes, IT assets, workflows, employee self-service, and IT support operations.
Who should choose Freshservice?
Freshservice is suitable for SMEs, enterprises, IT departments, service desk teams, IT operations teams, and organizations that need structured IT service management, asset management, automation, and employee support.
Does Freshservice support Incident Management?
The migration can include supported emails, folders, attachments, calendars, meetings, contacts, address book information, mailbox data, domains, and user accounts depending on the existing Zimbra environment.
Can Freshservice manage IT assets?
Yes. Freshservice includes IT asset management capabilities that help organizations discover, track, manage, and maintain visibility into supported hardware, software, devices, and other IT assets.
Does Freshservice support Problem and Change Management?
Yes. Freshservice supports problem management for root cause analysis and recurring issue prevention, as well as change management for planning, approving, scheduling, and tracking IT changes.
Does Freshservice provide a Self-Service Portal and Service Catalog?
Yes. Freshservice provides employee self-service, knowledge base, and service catalog capabilities that allow users to find solutions, submit requests, and access available IT services more efficiently.
Yes. Freshservice provides employee self-service, knowledge base, and service catalog capabilities that allow users to find solutions, submit requests, and access available IT services more efficiently.
Software License Hub provides Freshservice solutions in India with GST invoices, competitive pricing, professional licence guidance, setup assistance, deployment support, configuration assistance, and reliable technical service.
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User Reviews
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Features:
Incident Management
Log and manage IT incidents
Prioritize and assign support tickets
Resolve employee issues efficiently
Service Request Management
Manage employee service requests
Create structured request workflows
Track requests from submission to fulfillment
Problem Management
Identify root causes of recurring incidents
Document known errors and workarounds
Reduce repeated IT disruptions
Change Management
Plan and track IT changes
Manage approvals and change risks
Reduce disruption during deployments
IT Asset Management
Track hardware and software assets
Manage asset lifecycle information
Improve visibility across IT inventory
Service Catalog
Create an organized service catalog
Standardize employee service requests
Simplify access to IT services
Workflow Automation
Automate repetitive IT processes
Create approval and routing workflows
Reduce manual service desk tasks
Self-Service & Knowledge Base
Provide employee self-service support
Publish solutions and knowledge articles
Reduce repetitive support tickets
Freddy AI
Assist agents with AI-powered support
Summarize and respond to tickets faster
Improve service desk productivity
Reports & Analytics
Monitor service desk performance
Track incidents and resolution metrics
Generate actionable IT service insights
There are no reviews yet.