We aim to be transparent about when cancellations and refunds are and aren’t possible. Because most of our products are digital and licensed for a specific customer, our policy differs from a typical physical-goods return policy. Here’s how it works.

Before Your Order Is Processed

If you contact us before your license has been ordered from the vendor or distributor, we will do our best to accommodate a cancellation. Once an order has already been placed with the vendor, cancellation may no longer be possible, even if delivery to you hasn’t happened yet — this depends on the vendor’s own processing status.

After Delivery or Activation

Once a license, key, subscription or account entitlement has been delivered, activated, assigned or redeemed, it is treated as a consumed digital product. At this stage, cancellation is generally not available, in line with standard digital-goods practice.

When a Refund May Be Considered

• You were charged more than once for the same order (duplicate payment)
• We were ultimately unable to supply the product you paid for
• There was a verified delivery or licensing error on our part
• The relevant vendor or distributor approved a cancellation for your specific order

When a Refund Is Typically Not Available

• You selected the wrong product or edition, despite accurate information being provided at the time of purchase
• You changed your mind after the license was delivered
• The license has already been activated or redeemed
• Your device or operating system doesn’t meet requirements that were available before you purchased
• Incorrect email, account or device details were provided at checkout
• Third-party account or platform restrictions prevent use, where this is outside our control

Example FAQs

Q: I bought the wrong Microsoft 365 plan for my team size. Can I get a refund?

If the license hasn’t been activated yet, contact us immediately — we may be able to help before it’s processed. Once activated, a refund is unlikely, but we can help you understand upgrade or additional-license options instead.

Q: My payment was deducted twice for the same order. What happens now?

This qualifies for a refund of the duplicate charge. Contact us with your payment reference and we’ll investigate and process it.

Q: My license key isn’t working. Am I entitled to a refund?

Not automatically — first, we’ll help you troubleshoot and verify the issue. If it’s confirmed as a genuine delivery or licensing fault on our end, a resolution (replacement or refund, as appropriate) will be arranged.

How to Request: Email us with your order number, the product purchased, and a description of the issue, and we’ll review your request against this policy.